Overview

This article walks through how to deactivate Multi-Factor Authentication (MFA) from your user profile.

Before You Begin

Before getting started:

• Make sure you have access to your MFA mobile app.

• You’ll be asked to enter a six-digit verification code from the app to confirm deactivation.

How to Deactivate MFA

Step 1: Navigate to Your Profile

1. Click the hamburger menu (three horizontal lines).

2. Select My Profile.

You will be taken to the Manage My Profile page.

Step 2: Deactivate MFA

1. Locate the Multi-Factor Authentication (MFA) section.

2. Select Deactivate MFA.

Step 3: Confirm Deactivation

1. When prompted, open your MFA mobile app.

2. Enter the six-digit verification code generated by the app.

3. Select Deactivate to confirm.

Confirmation

Once MFA has been successfully deactivated, you will see a confirmation message indicating that MFA is disabled for your account.

Once MFA is disabled, you will no longer be prompted for a verification code when signing in. 

Related Articles:

• Enable Multi‑Factor Authentication (MFA)

Please reach out to the Support Team if you have any questions. We are happy to help!